News Release (4/4/16): Candescent Health Welcomes Vice Presidents Lori Scanlon, Katie Vahle and Tony Lenox to its Expanding Start-up Team
Industry veterans bring expertise to transformation of radiology care
BOSTON, April 14, 2016 — Candescent Health today announced the expansion of its team with three recent appointments of vice presidents in the key areas of marketing, client operations and professional services. Vice President of Professional Services Katie Vahle and Vice President of Marketing and Communications Lori Scanlon started earlier this year and Vice President of Client Service Operations Tony Lenox will join this month. The new vice presidents, all with healthcare startup experience, will be instrumental in engaging the company’s core audiences and developing key services to help radiologists provide the best, most efficient care.
Vahle and Scanlon bring years of experience working with patients and customers and their knowledge and expertise will be instrumental in helping Candescent Health reach customers, optimize client goals and empower radiologists. Vahle is building, guiding and scaling enterprise-level implementation and related professional services for customers such as Cleveland Clinic. Prior to joining Candescent Health, Vahle co-founded CoPatient, a successful healthcare expense management service, and held leadership roles at athenahealth.
Scanlon has expertise in launching new products, establishing new brands in the market and creating marketing programs that empower users and customers to make an impact. She spent the past eight years leading marketing efforts at PatientsLikeMe, where she created a widely admired model for engagement, and the standards for industry to partner with patients and develop better clinical trials, products and services. Before that, Scanlon held senior marketing and communications roles at technology research and publishing subsidiaries of IDG. She joins Candescent Health’s senior leadership team to set the overall brand strategy and lead product marketing efforts.
This month, the team will also welcome Tony Lenox, who will oversee the group supporting and monitoring the radiologists’ workflow. Lenox most recently served as Vice President of Worldwide Customer Support at Imprivata where he oversaw customer experience and services. He also served in senior customer support roles for Brightcove and Envox Worldwide. Lenox has more than two decades of experience growing high-performance technical support teams for a variety of products and industries and supporting multiple products on various platforms and environments, including SaaS and on-premise solutions.
All three vice presidents have established and scaled teams within successful healthcare start-ups during times of significant growth. “I’m really excited to welcome aboard this group of leaders,” said Scott Seidelmann, Founder and CEO of Candescent Health. “Our team’s expansion is a direct reflection of our accelerated growth over the past six months. We’re all focused and ready to help radiologists optimize their workflow, improve care delivery and, in the end, provide the best possible patient care.”
Expanding the Cleveland Office
To deliver services that help radiologists meet performance goals, Candescent Health is continuing to grow its client, clinical and technical support teams under Vahle and Lenox. Last month, the company moved into a newly expanded complex in itsCleveland office where a 40-person team of customer service representatives, technical support and performance analysts will support early partner organizations, including the Cleveland Clinic. The service teams help partners manage continuous organizational improvement, while supporting radiologist users with clinical and workflow needs.
About Candescent Health
Candescent Health’s mission is to make healthcare dramatically more efficient and effective by enabling and empowering the providers who are transforming healthcare, starting with radiology. Based on a decade of operating one of the nation’s largest multi-practice radiology groups, Candescent Health has reengineered clinical and workflow processes to fundamentally transform the radiology care delivery model and enable radiologists to improve quality, increase productivity and lower costs. Headquartered in the Boston area and with a major operations center in Cleveland, Candescent Health is backed by leading venture capital firms. For more information, visit WWW.CANDESCENTHEALTH.COM or follow us on Twitter.